Same Day Service – Regular Rates 7 Days a Week, 7AM to 7PM – 24hr Emergency Service
We know that you have literally hundreds of choices for a plumbing, heating and air conditioning service provider in the denver metro area. Horizon is locally owned and operated, incorporated in 1998, and we hope that through our superior level of service, increased availability, better warranties, our professional certified technicians, property protection measures, our hardware and procedures used to safeguard your sensitive personal information such as credit card numbers, etc. (as some of us have been victims of identity theft in the past, myself included, so we know how frustrating and time consuming it can be to correct that type of a situation), service truck parts stocking system and support personnel to assist your technician, all to help in getting you taken care of in as efficient a method as possible. We feel that we provide a lot of value for the money and if you do choose us as your service provider, and since we are also referral based, after you experience our level of service we would appreciate it if you told others about us as our mission is to leave you feeling compelled to tell your family and friends about your experience.
Trust, plain and simple we are in the business of trust. We take this seriously and it is at the heart of our business. You, our customers put your trust in us every time you call us to your home and when you refer us to others. How do you “know” we are worthy, reliable and consistent with the trust you put in us? As we begin this New Year, this is a perfect time to share our company: Mission, Values, and Branding Statement with you. The final section is our Value Proposition. It is in our Value Proposition that we have a request of you, our faithful clients. Enjoy the glimpse into our company and please, if you have any comments you would like to share, please post them on our face book page: Horizon Services. www.facebook.com/HorizonMechanicalLLC
To Create and Stage Unique and Memorable “Horizon Experiences” that will leave our Customers, Suppliers and Employees feeling compelled to tell their Family, Friends and Neighbors about their unique experience.
Family is our core value.
We foster individual learning and personal growth
We have created a strong team of independent and unique individuals; interdependent upon each other to delight our customers, in which we consider it a profound honor to serve them.
We create an environment that is mutually beneficial for our customers, our employees and the company, and we realize that we can only be successful in the long run if all three benefit.
We are committed to being honest, dependable and quality minded.
We are consistently striving for excellence in everything we do.
We are committed to strengthening the community and industry in which we live, work and play through associations, partnerships and volunteer activities.
This is who we are and this is what you can expect from Horizon Services!
Leading with innovation, excelling through ingenuity, anchored by integrity.
We read and discuss these statements during our weekly meetings. As we strive for excellence in our industry we are also committed to technical expertise and continuing education. Every single technician is enrolled in continuing education classes. We are up to date with codes, best installation practices and technically advanced diagnosis processes. As a result of our well rounded expertise we can offer you options to help you get the system in your home or office back on track. You will always be empowered to make an educated decision as a result of our processes.
Plumbing, Heating, Air Conditioning for Residential and Light Commercial Clients who: Expect Superior Customer Service from Technically Trained Experts 24 hours a day.
Now, we have a request of you. Once you have worked with Horizon Services, it is obvious we are not your “average or run-of-the-mill” contractor. We work at a level of trust and integrity second to none. Will you please pass our name on to people you know? Would you like some ideas of whom to share your Horizon Services experience with? Think of the people at work, neighbors, church, schools and of course, your family members. We have been here for 15 years. We want to be here for 15+ years and we need you to succeed. We promise you can TRUST we will provide them the same level of service, expertise, options and reliability we have provided to you, every time.
Horizon’s High Five Exclusive Guarantees
100% Satisfaction Guarantee
In the event that you are dissatisfied with Horizon’s service and desire to obtain a refund of the original purchase price, please notify Horizon in writing within 1 year of installation. Horizon may require that you sign documents approving the equipment removal and releasing Horizon from all liability. Horizon will schedule a time to remove the equipment from your property. Horizon recommends that you immediately make other arrangements with a service provider of your choice to install new equipment in your home, as Horizon will not be replacing your old equipment. Upon removal of the equipment, Horizon will pay you 100% of the original purchase price, less any financing discounts or service charges.
No Surprises Guarantee
Horizon will not increase the proposal price you agreed to, unless Horizon determines that it must dispose of hazardous materials, such as asbestos, or Horizon is required to correct or upgrade pre-existing conditions, or if you require services from another person, which was excluded in the original proposal.
Property Protection Guarantee
If Horizon needs to repair your property, please notify Horizon in writing within 30 days of the installation. Horizon will arrange for the repair of your property.
No Lemon Guarantee
If your air conditioner compressor fails twice within five years of installation or your furnace heat exchanger fails within ten years, please notify Horizon in writing so that Horizon can replace the effected equipment. Horizon will select comparable new equipment to replace the originally installed equipment. The No Lemon Guarantee only applies to specified equipment and when Horizon installed a complete heating and cooling system with all necessary components. (Furnace, condensing unit, thermostat) The No Lemon Guarantee does not apply to equipment damaged by Acts of God, Fire, customer’s negligence or abuse, or any components not furnished or installed by Horizon.
If you require hotel lodging reimbursement, please contact Horizon first to repair your system. If Horizon cannot fix the system within forty-eight hours of notification, and if the system has completely failed (no heat, no cooling), then inform Horizon that you want to stay in a hotel. Horizon will then provide you with approval for reimbursement of your lodging. Please submit a receipt and proof of payment to Horizon for reimbursement up to $250.00. Horizon will credit your service invoice for actual expenses not exceeding $250.00. Meals and other non-lodging expenses are not eligible for reimbursement.
All of the “High Five Guarantees” are Transferable!
Horizon’s guarantees and warrantees are fully transferable to purchasers of your home during the applicable warranty period. If you desire to transfer the guarantees, please contact Horizon to obtain a transfer form. Please complete the transfer form and return it to Horizon. Horizon suggests that you obtain the form in advance so that it can be signed by the purchaser at the closing. All time periods are calculated from the date of original equipment purchase.
Trane Heating and Air Conditioning products are backed by the Best Manufacturer’s Limited Warranties in the industry. XLi models registered within 60 days of installation, depending on products selected and combined at installation (Furnace, A/C or Heat Pump, etc.) can have:
- 12 Year limited warranty on compressor
- 10 Year limited warranty on outdoor coil
- Lifetime limited warranty on heat exchanger
- 10 Year limited warranty on internal functional parts
The Ten (10) Year Functional Parts Limited Warranty extends to the indoor gas furnace, coil, air handler and thermostat when installed as part of a complete XLi comfort system. An XLi comfort system includes an AHRI certified matching Trane outdoor XLi unit, indoor unit and thermostat installed at the same time.
If the product is not registered within 60 days of installation Trane’s Base Limited Warranty terms will apply. Optional Extended Warranties are available. Extended Warranties can pay for labor and other costs not covered by the manufacturer’s limited warranty.
A heating and air conditioning system is a major purchase, so you’ll want to make sure you fully understand the Manufacturer’s Limited Warranty before you buy. Ask us how you can upgrade to our highest efficiency system and receive Ten (10) Years Parts and Labor Coverage on all equipment and warrantees which are fully transferable to the new owner if property is sold.
Please note that routine maintenance is required as recommended in the owner’s manual to ensure proper performance of the equipment. Repairs that are required due to lack of routine maintenance are not covered by the Trane Extended Warranty Agreement. Ask your company representative for all the details.
We are proud to be affiliated with the following companies:
Areas We Serve
Horizon Services Serves the Following Areas:
Denver Metro Area, with focus in Adams County, Arapahoe County, Denver County, Douglas County, Jefferson County, Arvada, Aspen Park, Aurora, Bear Valley Heights, Bow Mar, Castle Pines, Castle Pines North, Castle Pines Village, Castle Rock, Centennial, Chenango, Cherry Creek, Cherry Hills Village, Clarke Farms, Columbine Valley, Deer Creek, Denver, Denver West, Eastlake, Edgewater, Englewood, Evergreen, Federal Heights, Foxfield, Grant Ranch, Green Mountain, Greenwood Village, Glendale, Golden, Govenors Park, Highlands Ranch, Ken Caryl, Ken Caryl Ranch, Ken Caryl Ranch North, Ken Caryl Ranch Plains, Ken Caryl Valley, Lakewood, Littleton, Lone Tree, Louviers, Marston, Morrison, Mountain View, Mount Vernon, Northglenn, Park Hill, Parker, Perry Park, Pinery, River North (RiNo), Roxborough, Roxborough Park, Roxborough Village, Sedalia, Sheridan, Stapleton, Stonegate, Thornton, Washington Park, Wash Park, Washington Park West, Westminster, and Wheat Ridge.
The Staff at Horizon Services
Talented & Well Trained Technicians make all the difference
We invite you to get to know our staff at Horizon Services. We are proud of the quality of work implemented by all of our staff!
Horizon Hearts Charity
We have been donating to the Food Bank of The Rockies for over five years. We have met with some of the charities members and know of their character, they are a fantastic organization. Last year we donated $1000 and our goal this year is to donate $2000.
We are going to be recognizing our valued customers who have supported us every day, by donating to the Food Bank of the Rockies in their names throughout the year.