Thomas came to our home on December 13, 2019, and completed our heater check-up. He was very timely, efficient, courteous and professional. I recommend Horizon Services for their great work.
The service we received in repairing our garage door late Sunday afternoon was amazing. I was surprised that anyone would even come out at that time. The fact that there was no additional “weekend” charge made it even better. Jonathan was the friendliest and most courteous technician we’ve ever dealt with. He explained everything he was doing, and did not rush through the job at all. He made sure we understood how everything worked, going through it step by step. We had an issue with a defective part the next morning (even though he had made sure everything was working properly before he left), and he was right back making sure that parts were replaced and in working order. I’ll definitely be requesting for him to come back out in the future for any needed service! Horizon Services is a great business with great workers! They are certainly a company that takes seriously the work they do. Thanks, Horizon... Thanks, Jonathan!!!
I have been a Horizon customer since I purchased my home in 2010. From the office staff to the amazing techs, dealing with Horizon consistantly is a pleasant experience.
They are all so knowledgeable and respectful and friendly. They are quick to respond to the needs of my system. I called November 8, 2019 at 8:15 am to report a thermostat issue. Jonathon and Brad had my system up and running within an hour and a half.!
Horizon is clearly, by definition , a service company with integrity. They present honest and complete information about my system so that I am able to make informed decisions. Exceptional company!
I would recommend Horizon Services , without any reservations at all.
I'm a customer for life!
Even though Horizon Services installed our Furnace/AC/Humidifier combo 7 years ago (has functioned very well), we just recently signed up for the maintenance plan. It works great! Horizon keeps track for Spring A/C and Fall Furnace, they contact us for an appointment. They check for any suspect parts, ensure everything is meeting performance parameters, make sure there are no blockages or other cleanliness issues, and leave a clean work area with confidence everything is good. What a good bunch!
Horizon installed a new high efficient furnace and air conditioner in our home in Centennial. The crew was extremely professional and courteous. I was very pleased that they provided sufficient resources so that all work was able to be completed in one day. We have used Horizon for maintenance services for several years and have been very pleased with their service.
I had a very nice experience working with this company. Professional and courteous staff + excellent work. Thanks!
Horizon Services performed trouble-shooting on an annoying droning noise our furnace was making. This involved individual part inspection and working with the furnace manufacturing engineering. Horizon did not give up and determined it was a unique furnace-tubing-house combination resonance. They addressed it by adjusting the inlet tubing configuration. Kudos to Horizon Services, how innovative!
David arrived promptly for the annual AC maintenance. He listened to the explanation I gave him about our system and clarified any issues he thought may need trouble shooting. He worked quietly and neatly at all times and made sure to keep all the doors closed as we requested.
He explained everything on completion of his service and suggested tips to increase the AC function. There were some niggle issues he suggested could be fixed but understood when we declined those services at present and did not push to 'make a sale'. He was very knowledgable and I would recommend him in a heart beat!
Our consultant impressed us as very honest and having a good knowledge of the product. We did not feel high pressure at any time and he answered all our questions. When the installer came to install the furnace he was careful not to make a mess and did an excellent job of installing and cleaning up. Our building inspector was very impressed with the installation that was done.
The tech, from Horizon Services, came out on the same day, after my furnace stopped working when it was 2 degrees. He was pleasant, answered all my questions as I looked over his shoulder and then he checked “one last thing”, which ended up saving me a lot of money. Turns out that “one last thing” was my thermostat, an easy DYI job. He presented all my options, professionally and honestly. It is rare when a service person (car, home, etc.) leaves and you actually feel good about the whole experience, but it happens. And they are locally owned … a double bonus. Thank you again.