We Give You A High Five
Unlike competing companies, Horizon Services offers a high five guarantee. Any of our guarantees or warranties are fully transferrable during the warranty period, and time periods are accurately calculated from the date of original purchase. To us, “high five guarantee” means 100% satisfaction every time. If you aren’t satisfied with your HVAC system or our service, you will get your money back.
When it comes to equipment warranties these days, most manufacturers in the HVAC industry have (2) different warranties. The first is what they offer as a minimum warranty. The second is a recent trend to also offer a longer warranty coverage if the product is registered through the company’s website, this usually needs to be performed within 60 days of the date of installation.
As a Horizon Services client, if you elect to have us perform an equipment installation for you that requires any form of warranty registration to ensure your investment has the best coverage available, you can rest assured that this is being done for you. It is part of our post installation procedure to do any and all warranty paperwork, rebate paperwork, etc. for you, every time, guaranteed. We then provide you with the proof that this was done, we also have this information in our system, so if you misplace any paperwork, it does not affect the ability for us to exercise a warranty claim if it is ever needed. If there is a heating or cooling utility rebate that you qualify for, we completely fill out the forms, include all required supplemental info, and all you do is sign the paperwork. We then mail it for you, so you don’t have to ever worry about it.